Frequently Asked Questions (FAQ)
1.DO I NEED TO REGISTER TO MAKE A PURCHASE?
No, you do not need to register to browse products and prices. However, you must create an account to place an order in our store.
2. WHAT DOES THE DISPLAYED PRICE INCLUDE?
All prices include the applicable VAT. For orders over €150, shipping within mainland Spain is included.
3. HOW LONG DOES IT TAKE TO DELIVER AN ORDER?
Delivery times range from 2 to 8 business days, depending on the size of the order. Generally, orders are prepared and dispatched within 48
hours of payment confirmation.
4. CAN I COLLECT MY ORDER IN PERSON?
Currently, we do not have a physical store for order collection. All orders are shipped directly to your address.
5. DO YOU SHIP OUTSIDE OF SPAIN?
Yes, we ship to countries within the European Union. If you need delivery to the Balearic Islands, Canary Islands, Ceuta, Melilla, or outside
Europe, please contact us for a customised shipping quote.
FAQs
6. DOES KALIN ELECTRICITY SOLUTION PROVIDE INSTALLATION SERVICES?
Yes, we offer installation services for solar energy systems in Valencia and nearby areas. Our team of professionals ensures high-quality
installations. For locations outside this area, we currently only provide technical advice.
7. DO YOU OFFER GUIDANCE FOR CLIENT-INSTALLED SYSTEMS?
Yes, we provide free advice to ensure the correct installation of your equipment, whether it is done personally or by an authorised installer.
8. DO YOU OFFER DISCOUNTS FOR BUSINESSES (B2B)?
Yes, we collaborate with companies and professionals interested in integrating solar energy solutions into their projects. Contact us to learn
about our special B2B terms.
9. HOW CAN I BE SURE I AM BUYING WHAT I NEED?
At Kalin Electricity Solution, we offer personalised advice to help you choose the products that best suit your energy needs. Feel free to
consult us without any obligation.
10. WHAT IF I AM NOT SATISFIED WITH MY PURCHASE?
If the product you purchased does not meet your needs or if there was an error, you have 15 days to request a return. Please contact us as soon
as possible to manage the process.
11. DO YOUR PRODUCTS COME WITH A WARRANTY?
Yes, all our products include the manufacturer’s official warranty. Solar panels, inverters, and batteries are covered under the manufacturer’s
terms.
12. DO YOU HELP WITH SOLAR ENERGY SUBSIDIES?
Yes, we provide advice on available subsidies and assist you with the necessary documentation to benefit from government grants.
